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EMBRACE THE CUSTOMER

Lodging Hospitality, June 2007.

GROUPS AND MEETINGS – THE NEXT FRONTIER IN ONLINE BOOKING

Hospitality Upgrade, Summer 2007.

TEN REASONS TO LOVE THE INTERNET

Lodging Hospitality, March 15, 2007.

FUTURE PROOFING YOUR PROPERTY

Hospitality Upgrade, Spring 2007.

WORDS MATTER!

Hospitality Upgrade, Summer 2006.

DO YOU KNOW WHAT THEY’RE SAYING ABOUT YOU?

Hospitality Upgrade, Spring 2006.

WHAT THE CRUISE LINES CAN TEACH THE HOTEL INDUSTRY

Hospitality Upgrade, Spring 2005.

TIME FOR CHANGE: THE EVOLUTION OF ELECTRONIC DISTRIBUTION AND CENTRAL RESERVATIONS MANAGEMENT IS FOR REAL

Lodging, January 2005.

REPRESENTATION COMPANIES INTRODUCE PROACTIVE COUNSELING

Hospitality Upgrade, Fall 2004.

Hold Your Horses! Getting a Grip on the Reins of Distribution Channel Management

Hospitality Upgrade, Summer 2004 (co-authored with

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Recent Articles

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