Hospitality Upgrade, Summer 2006.
DO YOU KNOW WHAT THEY’RE SAYING ABOUT YOU?
Hospitality Upgrade, Spring 2006.
WHAT THE CRUISE LINES CAN TEACH THE HOTEL INDUSTRY
Hospitality Upgrade, Spring 2005.
TIME FOR CHANGE: THE EVOLUTION OF ELECTRONIC DISTRIBUTION AND CENTRAL RESERVATIONS MANAGEMENT IS FOR REAL
Lodging, January 2005.
REPRESENTATION COMPANIES INTRODUCE PROACTIVE COUNSELING
Hospitality Upgrade, Fall 2004.
Hold Your Horses! Getting a Grip on the Reins of Distribution Channel Management
Hospitality Upgrade, Summer 2004 (co-authored with
A WAVE OF OWNERSHIP CHANGE AMONG RESERVATIONS REPRESENTATION FIRMS
Hospitality UReservation upgrade, Spring 2004.
EMERGING RESERVATION TECHNOLOGY
Lodging, January 2004.
HOTEL DATA MAINTENANCE IN THE GDSS — IT IS STILL AN ISSUE?
Is It Still an Issue? Hospitality Upgrade, Fall 2003.
THE WEB RESHAPES VOICE RESERVATIONS
Hospitality Upgrade, Summer 2003.