Hospitality Upgrade, Spring 2006.
WHAT THE CRUISE LINES CAN TEACH THE HOTEL INDUSTRY
Hospitality Upgrade, Spring 2005.
TIME FOR CHANGE: THE EVOLUTION OF ELECTRONIC DISTRIBUTION AND CENTRAL RESERVATIONS MANAGEMENT IS FOR REAL
Lodging, January 2005.
REPRESENTATION COMPANIES INTRODUCE PROACTIVE COUNSELING
Hospitality Upgrade, Fall 2004.
Hold Your Horses! Getting a Grip on the Reins of Distribution Channel Management
Hospitality Upgrade, Summer 2004 (co-authored with
A WAVE OF OWNERSHIP CHANGE AMONG RESERVATIONS REPRESENTATION FIRMS
Hospitality UReservation upgrade, Spring 2004.
EMERGING RESERVATION TECHNOLOGY
Lodging, January 2004.
HOTEL DATA MAINTENANCE IN THE GDSS — IT IS STILL AN ISSUE?
Is It Still an Issue? Hospitality Upgrade, Fall 2003.
THE WEB RESHAPES VOICE RESERVATIONS
Hospitality Upgrade, Summer 2003.
INVENTORY AND RATE MANAGEMENT IN A NEW WORLD
Hospitality Upgrade, Summer 2002.