Hospitality Upgrade, Summer 2004 (co-authored with
A WAVE OF OWNERSHIP CHANGE AMONG RESERVATIONS REPRESENTATION FIRMS
Hospitality UReservation upgrade, Spring 2004.
EMERGING RESERVATION TECHNOLOGY
Lodging, January 2004.
HOTEL DATA MAINTENANCE IN THE GDSS — IT IS STILL AN ISSUE?
Is It Still an Issue? Hospitality Upgrade, Fall 2003.
THE WEB RESHAPES VOICE RESERVATIONS
Hospitality Upgrade, Summer 2003.
INVENTORY AND RATE MANAGEMENT IN A NEW WORLD
Hospitality Upgrade, Summer 2002.
CHANGING TIDES IN RESERVATIONS AND ELECTRONIC DISTRIBUTION
Hospitality Upgrade, Spring 2002.
GOOD HELP IS HARD TO FIND—USER ASSISTANCE ON HOTEL WEB SITES
Hospitality Upgrade, Fall 2001 (authored by Judith Burns).
CHOOSING A RESERVATION REPRESENTATION COMPANY REVISITED – PART 2
Hospitality Upgrade Magazine – Summer, 2011
CHOOSING A RESERVATIONS REPRESENTATION COMPANY PART 2 – THE VENDOR EVALUATION PROCESS
Part 2 Hospitality Upgrade, Summer 2001.