Hospitality Technology 1999 Buyer’s Guide. 1999.
SELECTING NEW COMPUTERIZED SYSTEMS: SOME THOUGHTS ON EASING THE PROCESS
The Rooms Chronicle, Vol 6, No. 5, September/October 1998.
CRS – EVOLVING ROLES, EVOLVING CAPABILITIES
Lodging, June 1998.
GDS PREDICTIONS REVISITED, LESSONS LEARNED
The Hotel & Restaurant Technology UPDATE, Summer 1998.
THE GROWING CRS ROLE IN DATA BASE MARKETING
The Hotel & Restaurant Technology UPDATE, Fall 1998.
GDS DATA BASE MAINTENANCE: THE NEVER-ENDING CHALLENGE-PART 2
Hotel Technology Update, Spring 1998.
CRS: LOOKING BACK, LOOKING FORWARD
H & A Report, March 1998.
GDS DATA BASE MAINTENANCE: THE NEVER-ENDING CHALLENGE – PART 1
H & A Report, May/June 1997.
EVOLVING ROLE OF THE CENTRAL RES SYSTEM
Lodging, May 1997.
IARE’S ANNUAL MEETING DRAWS CALL CENTER MANAGERS
Travel Distribution Report, May 8, 1997.