Hospitality Technology Consulting assists its clients in optimizing their performance in central reservations and the complex, fast-evolving electronic distribution channels.
Our mission is to provide the strategic tools and expert support you need to plan for, and respond successfully to, the opportunities and challenges facing the hospitality industry. Working together we can position your organization to meet, and exceed, its performance goals.
We aid you in optimizing current reservations and electronic distribution processes and in identifying current and emerging needs. We guide you in securing the partner(s) best suited to fully meeting those needs.
PMS, RMS, CRM and more – we support you in evaluating, selecting and integrating these systems for the best possible performance and value.
What will guests expect from their hotel or hotel brand in 2, 3 or 5 years? What technologies will be required to serve them successfully? We assist you in planning, preparing and prevailing.
It began with a simple question posed by ResortSuite CEO Frank Pitsikalis at a recent conference. He asked, “What if, rather than describing it as a hotel with a spa, we described it as a spa with a hotel? Phrased that way, would we manage the spa operation differently?”
The question intrigued me...
John D. Burns, CHA
President, Hospitality Technology Consulting
Identified by Lodging Magazine as one of the ten hospitality experts changing the travel industry, John Burns established Hospitality Technology Consulting to assist hotels and other travel companies deal successfully with the increasingly complex world of electronic travel distribution.
Judith Burns, MS
Judith Burns was appointed Executive Vice President of Hospitality Technology Consulting in June 1996. Ms. Burns provides a variety of consulting services to businesses within the hospitality area and beyond. Her prime focus points are process re-engineering, database management including performance audits, the development of training materials, Internet site evaluation and implementation reviews, and the management of convention services.