Hospitality Upgrade, Spring 2008.
EMBRACE THE CUSTOMER
Lodging Hospitality, June 2007.
GROUPS AND MEETINGS – THE NEXT FRONTIER IN ONLINE BOOKING
Hospitality Upgrade, Summer 2007.
TEN REASONS TO LOVE THE INTERNET
Lodging Hospitality, March 15, 2007.
FUTURE PROOFING YOUR PROPERTY
Hospitality Upgrade, Spring 2007.
WORDS MATTER!
Hospitality Upgrade, Summer 2006.
DO YOU KNOW WHAT THEY’RE SAYING ABOUT YOU?
Hospitality Upgrade, Spring 2006.
WHAT THE CRUISE LINES CAN TEACH THE HOTEL INDUSTRY
Hospitality Upgrade, Spring 2005.
TIME FOR CHANGE: THE EVOLUTION OF ELECTRONIC DISTRIBUTION AND CENTRAL RESERVATIONS MANAGEMENT IS FOR REAL
Lodging, January 2005.
REPRESENTATION COMPANIES INTRODUCE PROACTIVE COUNSELING
Hospitality Upgrade, Fall 2004.