Hospitality Upgrade, Summer 2002.
Hospitality Upgrade, Spring 2002.
Hospitality Upgrade, Fall 2001 (authored by Judith Burns).
Hospitality Upgrade Magazine – Summer, 2011
Part 2 Hospitality Upgrade, Summer 2001.
Hospitality Upgrade Magazine – Spring, 2011
Part 1 Hospitality Upgrade. Spring 2001.
Hospitality Upgrade. Fall 2000.
Hotel & Restaurant Technology UPDATE. Fall 1999 (co-authored with Judith Burns).
Presentation to New Frontiers Conference. September 1999.
- “Invent the future: the new normal for hotels in 2010 and beyond” Written for Amadeus IT.
HEDNA Educational Materials
Essentials of Revenue Management for Electronic Distribution Marketing, (Alexandria, VA: Hotel Electronic Distribution Network Association), 2003.
The HEDNA GDS Educational Kit, 2nd edition, (Pittsburgh: Hotel Electronic Distribution Network Association), 1996, Revised 1998. Vol. 1 "Introduction to Global Distribution Systems." Vol. 2 "Hotel Roles in the Electronic Reservation Process." Vol. 3 "Selling Your Hotel Through the Global Distribution Network."
HEDNA Advanced Electronic Distribution Education Program. (Pittsburgh: Hotel Electronic Distribution Network Association), 1997, Revised 1998. Translations: Spanish Vol. 1 "Revenue Management in GDSs/ADSs Vol. 2 "Strategic Planning for Electronic Distribution through GDS and ADS" Vol. 3 "The Global Distribution Systems & Alternative Distribution Systems: An Overview Vol. 4 "The Travel Agency Sales Call."
If you would like information about these training programs, please check out HEDNA's web site.