Hospitality Upgrade, Spring 2008.
Lodging Hospitality, June 2007.
Hospitality Upgrade, Summer 2007.
Lodging Hospitality, March 15, 2007.
Hospitality Upgrade, Spring 2007.
Hospitality Upgrade, Summer 2006.
Hospitality Upgrade, Spring 2006.
Hospitality Upgrade, Spring 2005.
Lodging, January 2005.
Hospitality Upgrade, Fall 2004.
- “Invent the future: the new normal for hotels in 2010 and beyond” Written for Amadeus IT.
HEDNA Educational Materials
Essentials of Revenue Management for Electronic Distribution Marketing, (Alexandria, VA: Hotel Electronic Distribution Network Association), 2003.
The HEDNA GDS Educational Kit, 2nd edition, (Pittsburgh: Hotel Electronic Distribution Network Association), 1996, Revised 1998. Vol. 1 "Introduction to Global Distribution Systems." Vol. 2 "Hotel Roles in the Electronic Reservation Process." Vol. 3 "Selling Your Hotel Through the Global Distribution Network."
HEDNA Advanced Electronic Distribution Education Program. (Pittsburgh: Hotel Electronic Distribution Network Association), 1997, Revised 1998. Translations: Spanish Vol. 1 "Revenue Management in GDSs/ADSs Vol. 2 "Strategic Planning for Electronic Distribution through GDS and ADS" Vol. 3 "The Global Distribution Systems & Alternative Distribution Systems: An Overview Vol. 4 "The Travel Agency Sales Call."
If you would like information about these training programs, please check out HEDNA's web site.