Hospitality Upgrade Magazine – Spring, 2010
Hospitality Upgrade, Summer 2009
Hospitality Upgrade, Summer 2009.
Hospitality Technology, November/December 2008.
Hospitality Upgrade, Summer 2008.
Hospitality Upgrade, Spring 2008.
Lodging Hospitality, June 2007.
Hospitality Upgrade, Summer 2007.
Lodging Hospitality, March 15, 2007.
Hospitality Upgrade, Spring 2007.
- “Invent the future: the new normal for hotels in 2010 and beyond” Written for Amadeus IT.
HEDNA Educational Materials
Essentials of Revenue Management for Electronic Distribution Marketing, (Alexandria, VA: Hotel Electronic Distribution Network Association), 2003.
The HEDNA GDS Educational Kit, 2nd edition, (Pittsburgh: Hotel Electronic Distribution Network Association), 1996, Revised 1998. Vol. 1 "Introduction to Global Distribution Systems." Vol. 2 "Hotel Roles in the Electronic Reservation Process." Vol. 3 "Selling Your Hotel Through the Global Distribution Network."
HEDNA Advanced Electronic Distribution Education Program. (Pittsburgh: Hotel Electronic Distribution Network Association), 1997, Revised 1998. Translations: Spanish Vol. 1 "Revenue Management in GDSs/ADSs Vol. 2 "Strategic Planning for Electronic Distribution through GDS and ADS" Vol. 3 "The Global Distribution Systems & Alternative Distribution Systems: An Overview Vol. 4 "The Travel Agency Sales Call."
If you would like information about these training programs, please check out HEDNA's web site.