Hospitality Upgrade, Summer 2004 (co-authored with
Hospitality UReservation upgrade, Spring 2004.
Lodging, January 2004.
Is It Still an Issue? Hospitality Upgrade, Fall 2003.
Hospitality Upgrade, Summer 2003.
Hospitality Upgrade, Summer 2002.
Hospitality Upgrade, Spring 2002.
Hospitality Upgrade, Fall 2001 (authored by Judith Burns).
Hospitality Upgrade Magazine – Summer, 2011
Part 2 Hospitality Upgrade, Summer 2001.
- “Invent the future: the new normal for hotels in 2010 and beyond” Written for Amadeus IT.
HEDNA Educational Materials
Essentials of Revenue Management for Electronic Distribution Marketing, (Alexandria, VA: Hotel Electronic Distribution Network Association), 2003.
The HEDNA GDS Educational Kit, 2nd edition, (Pittsburgh: Hotel Electronic Distribution Network Association), 1996, Revised 1998. Vol. 1 "Introduction to Global Distribution Systems." Vol. 2 "Hotel Roles in the Electronic Reservation Process." Vol. 3 "Selling Your Hotel Through the Global Distribution Network."
HEDNA Advanced Electronic Distribution Education Program. (Pittsburgh: Hotel Electronic Distribution Network Association), 1997, Revised 1998. Translations: Spanish Vol. 1 "Revenue Management in GDSs/ADSs Vol. 2 "Strategic Planning for Electronic Distribution through GDS and ADS" Vol. 3 "The Global Distribution Systems & Alternative Distribution Systems: An Overview Vol. 4 "The Travel Agency Sales Call."
If you would like information about these training programs, please check out HEDNA's web site.