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Author: John Burns

Sustainability Is No Longer Optional by John Burns

Hospitality Upgrade Summer, 2022

Shattering Silos – Strengthening Communication between Marketing & IT

Hospitality Upgrade Spring, 2022

Voice is dead! Telephone calls to book hotel reservations are a thing of the past – ancient history.

Hospitality Upgrade Fall, 2021

How the Pandemic Changed the Hotel Business

Hospitality Upgrade Summer, 2021

Managing Voice Reservations Operations in an Economic Downturn

Hospitality Upgrade Fall, 2021

Sorry, We Have No Experiences Worth Talking About At My Hotel. HOGWASH!

Hospitality Upgrade magazine – Fall, 2019

How Hotel Operators can Survive and Thrive in an Environment of Constant Change

Hospitality Upgrade magazine, Summer, 2019

The Evolution of PMS/CRS – What Will These Solutions Look Like in 2025?

Hospitality Upgrade magazine – Summer, 2019

Are You Sure? HEDNA Global Distribution Conference January 29-31, Austin

Hospitality Upgrade magazine – Spring, 2018

A SPA WITH A HOTEL: WHAT WOULD CHANGE?

Hospitality Upgrade magazine – Summer, 2018

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Recent Articles

  • Sustainability Is No Longer Optional by John Burns
  • Shattering Silos – Strengthening Communication between Marketing & IT
  • Voice is dead! Telephone calls to book hotel reservations are a thing of the past – ancient history.
  • How the Pandemic Changed the Hotel Business
  • Managing Voice Reservations Operations in an Economic Downturn
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